Great Product – Easy to use and excellent customer support
We were looking for a tool that had more functionality than the native Salesforce assignment rules, but was still easy to use and manage with minimal support from IT. Decisions on Demand has been the perfect solution for this and we have received top of the line support any time we have questions creating a new policy.
Mass changes to account and lead owners are also very easy with the ability to run batch jobs. This has saved our team a ton of hours any time we do a large scale territory adjustment. The ability to export the business policy to make changes in Excel also makes the product intuitive and it was easily adopted by all users.
Currently, we are using Decisions on Demand for lead, contact, account, and opportunity assignments but are looking to do assignments on custom objects as well in the next year.
~David Piry – Workday
Amazing product, flexible, easy to use and exceptional support!
Decisions on Demand is the perfect tool for any record distribution (like leads/cases/etc) where the standard SDFC functionality is not enough.
The tool is easy to use, friendly, smart, flexible and perfect for admins (and also for less tech-savvy people) who want to use it.
We purchased the app for very complex lead assignment use case including partner users and the app works great.
Another big plus is the amazing support we are getting – always fast and always solving issues.
I recommend this app!
~Daniela Levin – Stratasys
Decisions on Demand:Awesome Product – Awesome Support!
Decisions on Demand has made our currently lead assignment process seemless and helped introducted a very successful “round robin” approach with these assignments. (Shout out to Jelle van Geuns) who has always not only assisted us but has also help us deliver quality service to our users! Kudos DOD!
~Carla Johnson – Verizon Connect
Very Capable Application and A Great Team
Decisions on Demand provides some great allocation functionality that extends the salesforce platform. Effectively enhancing productivity for sales and support teams, where segmentation and customer record and process ownership is managed. Basically the engine room of any business. There are many use cases that will provide ROI beyond the cost of this apps licenses.
The DoD team has been a pleasure to work with and they have supported us enthusiastically and proactively. No complaints from me.
~Kieren Wuest – Australian Institute of Business
Great product that filled all our needs
We use Decisions on Demand for lead assignment. We initially chose Decisions on Demand because it was the only tool that assigned the leads instantly when they were created (not every 1 minute or every 5 minutes etc)
After you learn how to set up the rules for assignment, the app is very easy to use. I’ve made countless changes, sometimes adding rules just for a day and then removing them and I’ve found the app extremely easy to configure.
But even if you get stuck, don’t worry, because the customer support is extremely prompt. Tickets get solved within a day and I’ve always found someone answering the phone when I called.
I’ve also found extremely useful the tools put in place to help you understand why a rule didn’t fire or why it assigned the way that it did, making troubleshooting very easy as well.
I recommend the product wholeheartedly.
~Alex Manoilescu – Aurea
Great product with plenty of use cases, fantastic support
Decisions on Demand is a powerful assignment and updating tool with built in testing and version control wrapped up in an easy to understand interface. We originally came across it as a solution for an Opportunity round robin assignment tool, though 10 minutes of working with it will give you an idea of how many useful applications it can have.
The greatest strength is the product’s customization options. There’s usually more than one way to get to the solution you’re after, and the interface is both intuitive and powerful, which is something that’s often lacking from your run of the mill AppExchange apps.
On top of all of this, the support is great, full stop. I’ve received a ton of great feedback from our users not just on the new features introduced by the product, but on the quick turnaround on any issues we’ve faced so far.
~Frank Reedy – Asana
Great product with lots of capabilities and exceptional support!
We have been using Decisions on Demand for about a year and a half. The product itself is easy to set up. It’s flexible and allows quick changes.
The support and especially Jelle has been exceptional. He listened to our requirements and spent time adjusting the configuration to make sure the product meets our needs. Overall we are happy with the choice we made. It has saved us a ton of time assigning leads and opportunities manually.
I would recommend Decisions on Demand to anyone who is looking for strong and capable auto-assignment product.
~Diyan Iliev – Student.com
Hits all the spots!
I am a hard critic so 5 stars needs to be near perfect –This app hits all the spots -simple to use, functionally rich, effective, reliable, excellent support. We use the app to manage our credit policy logic – applying rules to return policy decline or refer reasons for an application into a related list. We are adding new product variations regularly which require new or modified rules. The app provides a mechanism to build new rules adding new criteria using existing fields and a good range of operators to select from and then testing outcomes using production data in batch before deploying – this saves significant effort. The support from Jelle in the initial development and testing was excellent too. Since we went live 6 months ago I have not had a single system issue. Minor negatives are the UI is a little ‘clunky’ visually and we had one instance where in order to get the ‘condition’ in the rule to work the way we wanted we had to enter it in a way which was not intuitive.
~Steve Holyoake – Retail Capital
Great product – great service and support
Decision on Demand is a very powerful tool that has enabled Milestone to sunset a vast amount of Workflows which previously was used to assign territories based on Account Demographic attributes.
Implementing Decision on Demand has created transparency, overview and ease of operation.
Working together with Decision on Demand is a pleasure – as the product the service we receive is superior – fast, efficient and friendly.
We expect to be able to leverage the capabilities of Decisions on Demand in other areas of our Org. also.
~Jarl Fisker Hansen – Milestone Systems
Helped Automate Opportunity Team Assignments
Last December I was tasked with a project to automate the assignment of opportunity team members (Account Managers and Implementation Specialists) to customers post sale, and I chose Decisions on Demand to help drive our solution.
Prior to Decisions on Demand, assignments were a manual, complex, time consuming process. After automating with Decisions on Demand, my colleagues are ecstatic to have so much more time on their hands!
I appreciated how quickly it took to implement (just a few weeks) and how customizable it is (something I can handle easily without touching code). We did have some additional special customizations designed by Decisions on Demand, and I was so pleased with their work, I’ve engaged with them for additional projects.
If you are looking to automate assignments of any kind- I recommend you consider Decisions on Demand!
~Sarah Stevenson – Payscale