Last updated : Sep 15th, 2020
This Policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information. By visiting the Site or using any Decisions on Demand Services, you signify your explicit consent to the terms and conditions of this Policy.
The use of information processed through our Services shall be limited to the purpose of providing the specific Service for which Customers have engaged Decisions on Demand.
EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
Decisions on Demand complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.
To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, Decisions on Demand commits to resolve complaints about our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Decisions on Demand at: [email protected]
Decisions on Demand has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit JAMS for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Decisions on Demand is responsible under the Principles for the processing of Personal Data it receives under the Privacy Shield and subsequently transfers to third parties acting as agents on our behalf. Decisions on Demand remains liable if such agent processes Personal Data from the European Economic Area in a manner inconsistent with the Principles (unless Decisions on Demand can prove that we are not responsible for the event giving rise to the damage).
The Federal Trade Commission has jurisdiction over Decisions on Demand’s compliance with the Privacy Shield.
Information Collection and Use on the Site
We may collect contact information, such as your name, job title, company name, address, phone number, and e-mail address and certain company information, such as annual revenues, number of employees, or industry, from visitors who wish to receive information about Decisions on Demand and its products and services. We use this information to provide you with information about the products and services that we provide and to send information regarding Decisions on Demand or its partners, such as newsletters, promotions and events.
Information Collection and Use through the Services
We require Customers who register to use our Services to give us contact information, such as their name, company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, and the number of users within the organization that will be using the Service. We may also ask for, or obtain from external sources, additional information such as title, department name, and additional company information, such as annual revenues, number of employees, or industry.
Decisions on Demand uses the account information that we collect to set up the Services for Customers. We may also use the account information to contact our Customers to further discuss customer interest in Decisions on Demand and the Services we provide, and to send information regarding Decisions on Demand or its partners, such as newsletters, promotions and events. All financial and billing information that we collect through is used solely to check the qualifications of prospective customers and to bill for the Services. Except as needed to provide the services, we do not disclose to third parties the information provided.
Decisions on Demand may process third party personal information (“User Information”) under the direction of our Customers. We have no ownership of the User Information or any direct relationship with individuals whose personal information may be processed as part of providing our Services. We do not store such User Information — we act strictly as a data processor on behalf of our Customers. If you submit any User Information to us, it is your responsibility to ensure that the the User Information provided to us can be legally collected in the country of origin, transmitted to us and used by us in accordance with this Policy.
Customers will use the Services to store data related to their business rules or processes (“Data”). Decisions on Demand will not review, share, distribute, print, or reference any such Data except as provided in your Subscription Agreement, or as may be required by law. Individual records may at times be viewed or accessed for the purpose of resolving a problem, support issue, improving system performance, or suspected violation of your Subscription Agreement, or as may be required by law.
Upon request Decisions on Demand will provide you with information about whether we hold any of your personal information. To request this information please contact us at [email protected].
Decisions on Demand may transfer personal information to other companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Customers.
Our Site may in future offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
Technologies such as cookies, beacons, tags and scripts are used by Decisions on Demand and our marketing partners, affiliates, or analytics service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We, and the third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity, may use Local Storage (LS), such as HTML5 to collect and store information. Various browsers may offer their own management tools for removing LS
Third Party Tracking
Decisions on Demand and our third party advertising partners use clear gifs (web beacons), images and scripts. We tie the information gathered to our customers’ personal information. To learn more about our advertising company’s use of clear gifs, please go to http://code.google.com/apis/analytics/docs/tracking/home.html.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you no longer want to receive marketing-related emails from Decisions on Demand on a go-forward basis, you may contact us at [email protected] and request that your Personal Information be removed from marketing-related emails.
Information Sharing and Disclosure
Decisions on Demand will not rent, sell, or share personal information about you with other people or nonaffiliated companies except, to provide the Services that you have requested, when we otherwise have your permission, or under the following circumstances:
- To provide the information to our trusted partners who work on behalf of or with Decisions on Demand under confidentiality agreements. These companies may use your personal information to help Decisions on Demand communicate with you about offers from Decisions on Demand and our marketing partners. These companies do not have any independent right to share this information.
- To respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Decisions on Demand’s Terms of Service, or as otherwise required by law.
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- In connection with a merger, acquisition, sale of assets of Decisions on Demand or in the event of bankruptcy. If Decisions on Demand or our assets are acquired by another company, that company will assume the rights and obligations as described in this Policy. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We will only share your personal information with third parties in the ways that are described in this Policy.
Your rights over your personal data
Depending where you are located, you may have certain legal rights over the personal data we hold about you, subject to local privacy laws. These may include the right to:
- Access the personal data we hold about you
- Have incorrect personal data updated or deleted
- Have your personal data deleted
- Restrict the processing of your personal data
- Object to the processing of your personal data carried out on the basis of our legitimate interests or for direct marketing purposes
- Receive a copy of your personal data in an electronic and machine-readable format
- Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects or otherwise significantly affects you (“Automated Decision-Making”). Decisions on Demand does not perform Automated Decision-Making as part of the processing activities covered by this Privacy Statement.
- Receive the categories of sources from whom we collected your personal data
- Opt out of marketing communications at any time by clicking on the “Unsubscribe” or “Opt out” link in marketing emails we send you or by contacting us.
- Complain to a regulator or data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
Decisions on Demand will not discriminate against you for exercising your rights.
You, or an authorized individual that we can verify is acting on your behalf, can exercise the applicable rights by contacting us at [email protected].
For registered customers, we do reserve the right to send you certain communications relating to the Services, such as service announcements and administrative messages, that are considered part of your subscription, and we do not offer you the opportunity to opt-out of receiving those messages.
The security of your personal information is important to us. When you enter sensitive information, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site or Services, you can contact us at [email protected].
Third Party Sites
The Site may contain links to other websites. This Policy only applies to the Decisions on Demand Site and we are not responsible for the privacy practices or content of other websites.
You should check the privacy policies of those sites before providing your personal information to them.
Social Media Widgets
Decisions on Demand, Inc.
650 Castro St
Mountain View, CA 94041